Refund and Returns Policy

Effective Date: August 1, 2025

Thank you for choosing KAMMIHOST. We take pride in delivering reliable web hosting and domain registration services to individuals and businesses worldwide. This Refund and Returns Policy outlines the terms under which refunds may be provided for our digital services and products. It applies to all purchases made through our website https://kammihost.com. By using our services, you agree to the terms set forth herein.

1. Overview

KAMMIHOST offers a variety of services including but not limited to:

  • Shared and dedicated web hosting

  • VPS hosting and cloud infrastructure

  • Domain registration and transfer

  • SSL certificates and security tools

  • Website management tools and support services

As our services are digital and often provisioned instantly, refunds are subject to limitations. Please read this policy carefully before making a purchase.

2. General Refund Conditions

2.1 Eligibility

Refunds are only available under the following conditions:

  • You submit a valid refund request within the eligible time frame.

  • The service was not used in violation of our Terms of Service or Acceptable Use Policy.

  • The refund request is made in good faith (i.e., not for repeated abuse or chargeback threats).

2.2 Exclusions

Refunds are not available for:

  • Domain name registrations, renewals, or transfers

  • SSL certificates once issued

  • Dedicated servers or custom VPS plans

  • Setup fees or one-time charges

  • Services purchased with promotional pricing or coupons

  • Renewals of any service

3. Hosting Services: 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee on our shared, cloud, and VPS hosting packages. To be eligible:

  • You must cancel within the first 7 days of service activation.

  • You must not have violated our Acceptable Use Policy.

  • Resource usage must not exceed what’s considered standard for testing purposes.

Refunds will be processed using your original payment method.

4. Domain Registration Services

All domain registration sales are final and non-refundable. This includes:

  • New domain registrations

  • Domain transfers

  • Domain renewals

This policy is enforced due to the real-time nature of domain provisioning and compliance with ICANN and registry regulations.

5. Cancellations

You may cancel your service at any time via your client dashboard. However:

  • Cancellations made after 7 days will not be eligible for a refund.

  • Prepaid services remain active until the end of the billing cycle.

  • Failure to cancel will result in automatic renewal and billing.

6. How to Request a Refund

To request a refund:

  1. Log into your client area.

  2. Navigate to the support section and open a new ticket.

  3. Include your invoice number, the service in question, and the reason for your refund request.

We aim to respond to all refund requests within 72 hours. If approved, the refund will be issued within 7 business days.

7. Chargebacks and Payment Disputes

Initiating a chargeback without contacting us first is considered a breach of our Terms of Service and may result in:

  • Account suspension or termination

  • Blocking future access to services

  • Reversal of issued credits or discounts

Please contact our support team to resolve any billing issues amicably.

8. Service Downtime or Issues

If you experience significant downtime due to server failure or service disruption caused by us, you may be eligible for account credit or service extension. Refunds will only be considered in rare, exceptional cases.

9. Refund Method

Refunds will only be issued using the original payment method. We cannot:

  • Issue refunds to a different payment method

  • Convert refunds into credits for other services

  • Provide cash refunds

10. Amendments to This Policy

We reserve the right to update or amend this policy at any time. Updates will be posted on this page and the effective date will be modified accordingly. Continued use of our services after changes constitutes your agreement to the revised policy.

11. Contact Us

If you have questions about this Refund and Returns Policy, or wish to submit a request:

KAMMIHOST LTD
7 Bartlett Road, Gravesend, DA11 7LU, England
Email: support@kammihost.com
Phone: +44 7832625043

 
Kammi Host
Powered by  GDPR Cookie Compliance
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.